MediEasy understands the importance of valuing privacy. It believes in maintaining confidentiality, security and integrity of information of all the users. The following privacy policies give an explanation on we collect, share, use, disclose, and protect personal information of the Users of the Services (Including the website visitors).

This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed there under. including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPI Rules).

Please read the policies carefully before indulging in the website in order to know how your personal information is treated.

By visiting and/or accessing the Website, you agree to this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

We may ask you for your personal information when you connect with us through calls, emails, or other means of contact in order to access our Services. You hereby consent to the collection of such information by MediEasy. The information collected by us will involve:

Contact data (such as your full name, email address and phone number);

Demographic data (such as your gender, your date of birth and your pin code)

Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;

Data regarding your medical records history; and insurance data;

Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters).

The information collected may be deemed as ‘sensitive personal data or information’ under the SPI rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

Contact data (such as your full name, email address and phone number);

Demographic data (such as your gender, your date of birth and your pin code);

Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;

Data regarding your medical records history; and insurance data;

Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters).

The information collected may be deemed as ‘sensitive personal data or information’ under the SPI rules.

MediEasy may provide your personal information to third party that works with or on behalf of us in order to provide a smooth service. Your consent to use your personal information is restricted to the aforementioned purpose only.

However, Company will be free to use, collect and disclose information that is freely available about you in the public domain without your consent.

CONTROLLERS OF PERSONAL INFORMATION

Your personal data will be stored and collected by MediEasy

PURPOSES OF COLLECTION OF YOUR DATA

MediEasy collects your information when you visit the website, register for a service, or when you use its products and services. You cease to be anonymous once you register with us. Furthermore, you may receive SMS(s) and notifications about our service at the number that you registered with.

Hence, by registering you authorize the Company to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs.

Further, In order to avail some of the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to Company in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Company only in the manner specified in this Privacy Policy and the Terms of Use. The term personal information/data shall also include any such prescriptions uploaded or otherwise provided by Users.

Furthermore, Company may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

Register you as customer/user on the Website;

Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.

Process your orders or applications and provision of products and services.

Administer or otherwise carry out our obligations in relation to any agreement with our business partners/contractors;

Research and development and for User administration (including conducting User surveys);

Technical administration and customization of Website;

To send you information about special promotions or offers (either offered by the Company or by its business partners). We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products with whom Company has a tie-up;

Improvement of Services and features on the Website. In this regard, we may combine information we get from you with information about you we get from third parties.

To send you notices, communications, offer alerts relevant to your use of the Services offered on this Websites otherwise provided in this Privacy Policy.

INFORMATION SHARING, TRANSFER AND DISCLOSURE

We may need to disclose/ transfer your personal information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:

To business partners and other service providers appointed by us for the purpose of carrying out services on our behalf under a contract.

We may also share, sell, and/or transfer your personal information to any successor-in-interest as a result of a sale of any part of our business or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity. We may also disclose or transfer your Information, to another third party as part of reorganization or a sale of the assets of a Company’s corporation division or company. Any third party, to which we transfer or sell our assets, will have the right to continue to use the personal data and/ or other information that you have provided to us.

To government institutions/ authorities to the extent required a) under the laws, rules, and regulations and or under orders of any relevant judicial or quasi-judicial authority; b) to protect and defend the rights or property of the Company; c) to fight fraud and credit risk; d) to enforce our Terms of Use (to which this Privacy Policy is also a part) ; or e) when Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.

If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.

In case of any contests or surveys conducted by the Company in which the you participate, your information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for fulfilment of any offer/vouchers etc. and other aspects of such contest or similar offering.

We make all your personal Information accessible to our employees and data processors only on a need-to-know basis. All our employees and data processors, which have access to, and are associated with the processing of your Information, are obliged to respect its confidentiality.

Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. Company may also share its aggregate findings (not specific information) based on information relating to your internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of our business. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third party websites about goods and services that may be of interest to you. We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other websites for targeted advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.

We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually.

Access to your account information and any other personal identifiable information is strictly restricted and used only in accordance with specific internal procedures, in order to operate, develop or improve our Services. We may use third party service providers to enable you to provide with our services and we require such third parties to maintain the confidentiality of the information we provide to them under our contracts with them.

WE COLLECT COOKIES

 
We may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s ISP.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by the Company and its service providers for the technical administration of the Website, research and development, and for User administration. A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time.

UNSUSCRIBE TO E-MAILS

To opt out from receiving e-mails about announcements and marketing information, e-mail your request at:

SECURITY

We employ appropriate technical and organizational security measures at all times to protect the information we collect from you. However, methods over internet are never 100% secure. Therefore, we cannot guarantee its absolute security. Furthermore, the confidentiality and security of your login details are in your hands.

THIRD PARTY ADVERTISING

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third-party websites about goods and services that may be of interest to you.

LINKS TO OTHER WEBSITES

There might be affiliates or other sites linked to the Website. We are not responsible for the privacy of the personal information that you provide to these websites.

CHANGES IN THIS PRIVACY POLICY

Company reserves the right to change this policy from time to time, with or without advance notice, at its sole discretion. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically visit this webpage.

GRIEVANCE OFFICER

In case you have any grievances with respect to in accordance with applicable law on Information Technology and rules made there under, the name and contact details of the Grievance Officer are provided below: